Google Merchant Center Suspension Audit
Find out what is causing your GMC suspension and get your Google Shopping Campaigns running again
Have you received a notification like this?
Google has been banning Google Merchant Center accounts like crazy and it’s very hard to understand why it’s happening to your own store.
The reasons given by Google are rather unhelpful:
- “Unacceptable business practices”
- “Counterfeit goods”
- “Malicious software”
- “Suspicious payments”
- “Circumventing systems”
We have found that there are 3 main areas causing GMC Suspensions:
1. Issues within your Google Merchant Center Account
We regularly find issues within Google Merchant Center. Such as incorrect or poorly added Business Information Settings, problems with Shipping Information, or more.
2. Issues within your Product Feed
There are often problems with product feeds causing suspensions such as product disapprovals, errors, warnings or problematic fields within your feed.
3. Issues on Your Website
A large amount of issues occur on your website. Missing (or poorly written) policy pages, misleading information, copied product details and reviews, among a multitude of other factors that can lead to a poor user experience.
When you sign up for our GMC Suspension Audit, our expert GMC team will go over these 3 areas to identify the likely cause of your suspension.
You will receive a PDF report that outlines what we recommend you fix before you request a review of your account with Google
What's included in the audit?
1. Purchase the audit.
Click here to go to the purchase form.
2. Provide access to your platforms.
Upon purchase, you’ll be directed to an onboarding guide that shows you how to give our specialists the necessary access to your platforms. It will also ask you for further information related to your suspension, which can assist us in finding the likely cause.
3. Receive your audit
It will be emailed as a PDF to you within 7 days.
What will you need to do?
Included in our audit will be several recommendations for fixing your GMC account, product feed and ecommerce store.
You’ll need to make these changes to your site and GMC Account on your own.
We’ll make as many changes as we can to your GMC Account and product feed (such as fixing product disapprovals, etc.) but, often, you will need to make the changes yourself, as we won’t have access to specific information about your store. For example, you may not have the correct shipping information in your GMC account settings.